Call Center Agent

C2 Tactical • Tempe, AZ

4d • $16 - $18 • Onsite

About The Position

Answer incoming calls for multiple businesses in a small call center environment; supporting customer needs, answering questions and creating bookings and reservations into customer management system for classes and other offerings.

Requirements

• Customer service experience required
• Sitting at a desk for long periods of time
• Using a computer for long periods of time computer screen, keyboard, mouse
• Using a handset and phone for long periods of time

Nice To Haves

• Previous call center experience preferred
• Firearms knowledge a plus

Responsibilities

• Answering Incoming Calls (80%) Answer all incoming calls for multiple business locations and triage customer needs efficiently; answer simple questions and forward calls as needed to sales or management; create bookings in our customer management system and take payments over the phone; provide excellent customer service at all times.
• Outgoing Calls for Customer Follow-up (10%) Follow up as needed with customer reservations to verify information or resolve booking issues.
• Online Chat and Email Responses (10%) Answer simple questions that come in via chat or email and forward questions as needed to sales or management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed