Call Center Agent

S R International•Phoenix, AZ

23d•$20 - $20•Hybrid

About The Position

The Collector is responsible for the tax collection of assigned cases for the State of Arizona and participating counties and cities. Assigned tax cases could include Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT). This role will contact and complete the collection of tax liabilities and delinquencies via phone calls and field visits to residencies, places of employment, and/or business locations and will educate taxpayers while promoting voluntary taxpayer compliance. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. This position includes the following: Reviewing taxpayer accounts Verifying, gathering and simultaneously updating key information Educating taxpayers of online resources and current tax policies Documenting actions taken into multiple systems Participating in all team engagement activities Meeting performance expectations Contacts taxpayers via phone call to resolve delinquent tax liabilities, as assigned Schedules field visits to taxpayer’s residencies, places of employment, and/or business locations Educate taxpayers and promote voluntary compliance by reviewing financial statements, providing supporting documentation, and offering assistance on how to obtain and maintain tax compliance Negotiate payment arrangements Participate in the seizure and sale of assets and/or inventory to satisfy delinquent tax liabilities by determining lien property, reviewing and analyzing the value of assets/inventory, securing the property, preparing and conducting assets for public auction, and physically moving assets to set up a sale.

Requirements

Strong ability to multitask
Basic use of Microsoft Word, Excel and Google Workspace
Basic math skills are required - addition, subtraction, multiplication and division.
Communicate well both in writing and verbally
Great interpersonal skills
Retain knowledge easily
Creative in problem solving
Goal oriented
Organized
2 years of call center experience in an industry such as banking/finance and insurance
High school diploma or equivalent
Selected candidates must abide by the required pre-employment checks including state and federal criminal background check, fingerprinting, and Arizona tax filing records check for the previous 5 years.
Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day orientation in person.
Must have the ability to work a flexible schedule as dictated by business needs within our operating hours 7:45am to 5:15pm, Monday through Friday.
Training is intensive 3 to 6 weeks from 8:30am to 5pm. TRAINING IS ONSITE!
Attendance is critical as learning and applying knowledge is continuous for this role.
Hybrid role
Hardwired internet access with sufficient bandwidth to handle applications required for the job duties. If using a 5G router, please bring this on day 1 so the IT department can prepare it to work with issued equipment.
Short stint work history will likely not make it to the interview.
Call center history should not be switchboard operation/dispatch, transferring calls.
Candidates must have the ability to transport equipment from office to home (micro desktop, 2 monitors, keyboard, mouse, headset) - not public transportation.

Nice To Haves

Spanish-speaking
Experience with participating in process improvement activities
Associates Degree or higher

Responsibilities

Reviewing taxpayer accounts
Verifying, gathering and simultaneously updating key information
Educating taxpayers of online resources and current tax policies
Documenting actions taken into multiple systems
Participating in all team engagement activities
Meeting performance expectations
Contacts taxpayers via phone call to resolve delinquent tax liabilities, as assigned
Schedules field visits to taxpayer’s residencies, places of employment, and/or business locations
Educate taxpayers and promote voluntary compliance by reviewing financial statements, providing supporting documentation, and offering assistance on how to obtain and maintain tax compliance
Negotiate payment arrangements
Participate in the seizure and sale of assets and/or inventory to satisfy delinquent tax liabilities by determining lien property, reviewing and analyzing the value of assets/inventory, securing the property, preparing and conducting assets for public auction, and physically moving assets to set up a sale.