Call Center Agent

Law Firm Carolinas•Greensboro, NC

7d•Onsite

About The Position

Busy medium size law firm located in Greensboro is seeking a full time call center agent for our collections department. Candidate must have collections customer service background, ideally in a call center environment, handling inbound and outbound calls in a fast paced environment. Candidate will need to be well-versed in Microsoft’s suite of programs and data entry, able to type at least 75 wpm and be familiar with general office work including but not limited to printing, scanning, and mail machines. Candidate should be very organized, detail-oriented, and able to handle a high volume workload. Bilingual in Spanish is a plus. This is a full-time, in office position with a comprehensive benefits package after 90 days that includes medical, dental, vision, life insurance, long-term and short-term disability coverage, and 401k match. The hours are 8:30 am – 5:30 pm, Monday – Friday.

Requirements

Strong phone and verbal communication skills along with active listening
Data entry skills
People skills
Previous experience in a collections customer service/support role
Attention to detail
Professionalism
Ability to multi-task, set priorities and manage time effectively
Adaptability to different personality types

Nice To Haves

Bilingual in Spanish

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics - fair debt collection practices
Inform clients by explaining the process; answering questions; providing information; researching issues
Collect customer information pertinent to business objectives such as name, address, demographic, and financial information
Keep records of all conversations in our call center database in a comprehensible way