Call Center Agent (Onsite)
About The Position
As a Member Solution Call Center Agent, you will be responsible for promoting and providing a full range of financial products and services, advising and assisting members with accounts, loans inquiries via telephone. If you enjoy helping people and have experience working in a call center environment, this job may be for you! About Frontwave Credit Union: Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, San Bernardino and Imperial counties. Founded in 1952, we have grown to 18 branches with 125,000 members and manage over 1.8 billion in assets. At Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology. What’s In It For You: Competitive pay, 401k matching, mortgage and auto discounts. 9-27 days of PTO per year (based on tenure) and 10 paid holidays. Affordable medical, dental, vision health plans, and Flexible Spending Account. Employee Assistance Program with a variety of services. Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year. Culture of excellence and continuous improvement. We strive to be the best place you’ve ever worked!
Requirements
- High School Diploma or general education degree (GED).
- One -two years experience in a Call Center environment and/or financial institution experience.
Responsibilities
- Process basic member requests received via incoming calls.
- Provide information about credit union products, services, accounts and rate information, balance inquiries, loan questions etc.
- Perform account research, processes account transfers, accepts wire transfer and Western Union requests and forwards to appropriate personnel for processing.
- Processes check orders, performs account file maintenance.
- Cross-sells credit union products and services.
- Identifies and actively seeks opportunities to increase household penetration of credit union products and services.
Benefits
- Competitive pay
- 401k matching
- mortgage and auto discounts
- 9-27 days of PTO per year (based on tenure) and 10 paid holidays
- Affordable medical, dental, vision health plans, and Flexible Spending Account
- Employee Assistance Program with a variety of services
- Career development, training, and coaching, mentoring
- tuition reimbursement up to $4,000/year
- Culture of excellence and continuous improvement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
