Charlotte - FT Call Center Agent I- January 2026

American Red Cross • Charlotte, NC

15d • $16

About The Position

Joining the American Red Cross is like nothing else. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. As you dedicate yourself to caring for others, you are embraced with generous compensation and benefits, and you become part of a community that cherishes and values you both professionally and personally. Where Your Career is a Force for Good!

Requirements

• High school diploma or equivalent required.
• Minimum one year of telephone and customer service or telemarketing experience required.
• Computer experience, excellent customer service and problem-solving skills required.
• Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required

Responsibilities

• Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments.
• Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals
• Coordinate reminder calls, follow-ups, log-in of data and maintenance of records.
• Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
• Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times
• The aforementioned responsibilities of the Blood Donor Scheduler describe the general nature and level of work and are not an exhaustive list.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees