Call Center Agent

S R International•Phoenix, AZ

1d•$20•Remote

About The Position

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. Tentative start date will be dependent upon interviews conducted, onboarding completed, and the state agency issuing a PO. Local Only Candidates - Resumes must specify the current location of the candidate, all those who do not state current location will not be considered. - AS A REMINDER - Candidates must be local at time of submission, and available for in person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made. 100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson. R2R and Cover Letter are required with submission. The schedule will be discussed during the interview, and this is dependent on the current needs of the client/call center. Please make resources aware that this schedule may be different than what is listed on the posting. This position includes the following: Answering incoming phone calls in a fast-paced environment Resolving Tier 1 level issues Reviewing taxpayer accounts Verifying, gathering and simultaneously updating key information Educating taxpayers of online resources and current tax policies Submitting requests for payment arrangements Documenting actions taken into multiple systems Participating in all team engagement activities Meeting performance expectations

Requirements

Strong ability to multitask
Basic use of Microsoft Word, Excel and Google Workspace
Basic math skills are required - addition, subtraction, multiplication and division.
Communicate well both in writing and verbally
Great interpersonal skills
Retain knowledge easily
Creative in problem solving
Goal oriented
Organized
Previous two positions should each be at least one consecutive year in a fast-paced call center.
National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)
High school diploma or equivalent
Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day orientation in person.
Must have the ability to work a flexible schedule as dictated by business needs within our operating hours 7:45am to 5:15pm, Monday through Friday.
Training is an intensive 3 weeks from 8:30am to 5pm.
Attendance is critical as learning and applying knowledge is continuous for this role.
Fully remote position
Hardwired internet access with sufficient bandwidth to handle applications required for the job duties.
Candidates must have the ability to transport equipment from office to home (micro desktop, 2 monitors, keyboard, mouse, headset)
Candidates MUST have 1 year of recent call center experience.