Call Center Agent - National Bank
About The Position
Capital Management Services, LP (CMS) is a compliance-focused, well-respected call center headquartered in Amherst, NY. We specialize in 1st party collections and reminder calls on behalf of a well-known national bank - working exclusively with current customers who are 2-90 days behind on their credit card payments. There is no cold calling or old debt involved. We're expanding and looking for professional, tech-savvy, and customer service-oriented team members to join us. Ideal candidates will be comfortable making outbound calls, navigating technology tools efficiently, and offering account solutions with empathy and professionalism. ✨ Why Work With CMS? $17.00/hr starting pay Guaranteed increases in your first year (minimum $18/hr within 12 months) $150 bonus after 60 days No weekend shifts
Requirements
- Excellent verbal communication and active listening skills
- Strong customer service experience (retail, hospitality, or call center)
- Comfortable using computer systems and entering data accurately
- Typing proficiency
- Must be able to work in-office in Amherst, NY (14221)
Nice To Haves
- 1st party collections, financial services, or debt resolution experience preferred
- Bilingual/multilingual skills are a plus
Responsibilities
- Call current customers to remind them of recently missed payments
- Assist customers in understanding options to resolve their past-due balances
- Utilize technology systems for account updates and documentation
- Handle both outbound and inbound calls professionally
- Promote a positive customer experience and represent the bank's offerings
Benefits
- Health, Dental, and Vision insurance
- 401(k) with company match
- Paid Time Off (PTO)
- On-the-job training & career development
- Work-from-home opportunities
- Employee referral bonuses
- Advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
