Call Center Agent

VCA Animal Hospitals•Los Angeles, CA

23d•$20 - $24•Onsite

About The Position

Call Center Agent – VCA West Los Angeles Pay Rate: $20–$24/hour (based on experience) At VCA Animal Hospitals, our mission is simple: your pet’s health is our top priority, and providing excellent service is our goal. Every day, we strive to exceed our clients’ expectations and deliver compassionate care for their pets. We’re seeking a personable, professional, and service-oriented Call Center Agent to join our team and help us bring this mission to life. Why This Role Matters As the face of VCA, the Call Center Agent plays a key role in creating a positive experience for every client. You will help build trust and confidence in our hospital while supporting the smooth operation of daily activities. Why Join VCA West Los Angeles? We are committed to supporting our Associates’ growth and development, both professionally and personally. At VCA West Los Angeles, you’ll join a community of passionate professionals who encourage learning and career advancement. We value equity, inclusion, and diversity, and we strive to create a workplace where talented individuals can thrive. The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.

Responsibilities

Serve as the first point of contact: greet visitors, answer calls, and guide clients and pets to exam rooms.
Support the front office team as needed.
Schedule and confirm appointments.
Place outbound calls for follow-ups and reach out to prospective clients.
Present and explain fees, including processing payments.
Recommend, select, and obtain products and services, including prescriptions.
Educate clients on general animal care and non-medical pet topics (e.g., heartworm prevention, housebreaking, flea & tick control).
Manage medical records, charts, reports, and correspondence.
Assist with hospital maintenance, including keeping the facility clean and safe inside and outside.

Benefits

Access to the people and financial resources of a large veterinary community
Leadership opportunities
Career development programs
Opportunities to give back through strong Shelter partnerships and VCA Charities
Tuition support and sponsorships
Free mental health and wellness subscriptions (Lyra and Head Space)
Competitive wage
Medical, dental & vision insurance
Generous pet care discounts
Life, long and short-term disability insurance
Paid parental leave
Paid vacation and sick time
401(k)
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!