Call Center Agent - Non-Clinical

Dermatologists Of Central States • Carolina Beach, NC

25d

About The Position

We are looking for a Call Center Representative who enjoys speaking with patients to answer questions and provide scheduling assistance while ensuring a positive patient experience.

Requirements

• 1 year of experience in customer service or a related clinical environment.
• Working knowledge of medical terminology.
• Ability to communicate effectively on the telephone.
• Ability to work quickly, remain calm, and adapt in a constantly changing environment.
• Maintain strictest confidentiality.

Nice To Haves

• Call center experience and web-based scheduling are a plus.

Responsibilities

• Answer incoming phone calls for all locations
• Actively listen to identify patient's needs, clarify information, and provide information and assistance with online scheduling.
• Obtain and enter accurate demographic information.
• Escalate concerns as appropriate and in a professional manner.
• Direct calls to other departments.
• Provide excellent customer service.
• Other duties as assigned.

Benefits

• medical
• dental
• vision insurance
• 401k matching
• company paid life insurance
• employee assistance program
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed