CALL CENTER AGENT

KIRKPATRICK BANK-posted about 6 hours ago
Full-time • Entry Level
Onsite • Edmond, OK
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Responsible for providing excellent customer support to individuals inquiring about various banking services. You will handle incoming phone calls and emails in a professional and efficient manner, ensuring customer satisfaction and resolving any issues promptly.

  • Answer Customer Phone Calls and Emails:
  • Respond to incoming customer calls and emails promptly, providing support for various inquiries.
  • Review and respond to secure mail from customers through the online banking portal, ensuring accurate and timely resolutions.
  • Debit Card Assistance:
  • Assist customers with debit card inquiries, including reviewing transactions, denials, raising limits, travel plans, card orders, and other general inquiries.
  • Guide customers through the process of activating new cards and resetting pin numbers.
  • Online Banking Support:
  • Assist customers with online banking inquiries, including login issues, resetting passwords, and unlocking accounts.
  • Provide guidance on how to enroll, navigate, and use online banking features.
  • Bill Pay Assistance:
  • Support customers with Bill Pay-related questions, including setting up payments, troubleshooting issues, and resolving problems.
  • External Transfer and Zelle Support:
  • Assist customers with external transfer and Zelle inquiries, including enrollment, adding and managing recipients and setting up external accounts.
  • Review transactions to address any issues or denials, and guide customers on how to resolve them.
  • Committed to Company Mission and Core Values
  • The above represents general responsibilities for the position. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
  • Keyboarding Skills
  • 10-Key Skills
  • Strong organization skills and attention to detail
  • Microsoft Office knowledge helpful, including Excel, Word and Outlook
  • Good interpersonal skills and customer service skills a must
  • High School Diploma or equivalent education
  • Prior Banking experience preferred
  • Prior Call Center Agent/Representative experience preferred
  • Company subsidized health and dental insurance for employees and dependents
  • Health and Dependent care flexible spending accounts, HSA account
  • Company provided life insurance and long term disability
  • Generous 401 (K) Match
  • Paid Sick and Vacation
  • Wellness Plan
  • Employee Banking products and services provided
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