Alphabe Insight Inc-posted 1 day ago
$42,000 - $45,000/Yr
Full-time • Entry Level
Onsite • Minneapolis, MN

We are seeking a motivated Call Center Agent to join our growing team in Minneapolis. This role is centered on providing clear, professional, and solution-oriented support to clients across various communication channels. The ideal candidate is proactive, well-organized, and able to maintain a consistent standard of service that aligns with Skillbridge Academy’s mission. This position offers a stable environment, ongoing skill development, and opportunities for long-term career growth.

  • Handle inbound and outbound calls with a professional and service-focused approach.
  • Provide accurate information, guidance, and support to customers.
  • Document interactions and follow established communication procedures.
  • Troubleshoot issues and offer effective resolutions aligned with company guidelines.
  • Maintain confidentiality and ensure compliance with internal policies and standards.
  • Collaborate with team members to improve service processes and customer satisfaction.
  • Participate in ongoing training to enhance communication and service delivery skills.
  • Strong verbal communication and active listening skills.
  • Ability to manage multiple tasks while maintaining accuracy and professionalism.
  • Excellent problem-solving abilities and attention to detail.
  • Comfort working in a structured, goal-driven environment.
  • Commitment to providing exceptional customer service.
  • Adaptability and willingness to learn new systems and procedures.
  • Competitive annual salary of $42,000 – $45,000.
  • Career advancement opportunities within a growing organization.
  • Continuous training and professional skill development.
  • Supportive and collaborative work environment.
  • Stable full-time position with long-term potential.
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