Call Center Agent
About The Position
Mississippi Sports Medicine and Orthopaedic Center is one of the nation’s top orthopaedic groups and is dedicated to exceptional patient experiences. We are searching for a dedicated, supportive Call Center Agent who is comfortable engaging with patients on the phone in a helpful, kind and efficient manner. We are offering paid training with this role, which can be a great entry-level opportunity for someone starting their career. We do work hard to make our patients happy, which means we’re focused on handling all their calls, offering exceptional service and seeking opportunities to make their lives better.
Requirements
- Graduate of four-year high school or equivalent (GED).
- One (1) year experience demonstrating your ability to adhere to a schedule, understand complex instruction and use technology.
Responsibilities
- Schedule patients for 20 physicians
- Demonstrate empathy and active listening during patient calls
- Clearly understand all HIPAA guidelines and ensure guidelines are followed in all situations
- Provide timely response to patient and supervisor requests
- A strong desire to strive for excellence and happiness in helping others
- Strive to answer all calls pleasantly, and be helpful with their requests
- Must have full-time availability
- Fluent in English, both written and spoken
- Comfortable with computer and telephone systems, training will be provided
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
