Call Center Agent - Full Time ( Tropicana Atlantic City )
About The Position
Caesars Sportsbook is GROWING, and that means opportunity for career growth for all of our team members. Our business is an exciting combination of sports, the excitement of sports betting, and technology. Our customers are on the move, and we need to keep up with them. This means making sure we are there for them whenever they need us. Making sure they can place their bets and get paid when they win. The Customer Support Specialist plays a key role in all of that! In this role, you need to be committed to providing the best service experience possible, have a passion for helping others and solving problems. Your career satisfaction will come from ending each customer interaction with a happy bettor on the other end of the line. You will thrive in a fast-paced environment.
Requirements
- Previous experience in a high-volume, fast-paced call center is a huge plus
- You will need to successfully complete a background check, drug screen, and obtain a gaming license in jurisdictions where the business deems necessary
- You must be 21 years of age or older.
- Excellent verbal and written communication skills
- Must be available to work nights, holidays and weekends
- Ability to multitask and prioritize your work
- Able to handle complaints and difficult situations in a calm and patient manner
- Ensure high standards, show initiative, proactivity, and professionalism
- Must be able to sit for extended periods of time
- Must be able to type and talk on the phone for extended periods of time
- Regular attendance in the office
Responsibilities
- Deliver a high level of service with every customer interaction
- Collaborate with other agents to share customer success stories
- Partner with cross-functional departments (retail, marketing, tech, etc.) to resolve customer issues
- Deliver on KPI's agreed upon by you and your direct supervisor
- Continual learning with hands-on training with other agents, leads, and management
- Deliver on the ultimate customer experience with every interaction (phone, email, etc.)
- Provide information to our customers about their account and transactions
- Be seen as a "thought leader" when it comes to resolving customer issues
- Other duties as assigned
Benefits
- Career growth - we strive for a "Promote from Within" culture
- Full-time employees eligible for benefits after waiting period (medical, dental, vision, and 401k)
- Amazing company and team culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
