Call Center Agent
About The Position
At VCA Animal Hospitals, our mission is simple: your pet’s health is our top priority, and providing excellent service is our goal. Every day, we strive to exceed our clients’ expectations and deliver compassionate care for their pets. We’re seeking a personable, professional, and service-oriented Call Center Agent to join our team and help us bring this mission to life. Why This Role Matters As the face of VCA, the Call Center Agent plays a key role in creating a positive experience for every client. You will help build trust and confidence in our hospital while supporting the smooth operation of daily activities. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
Responsibilities
- Serve as the first point of contact: greet visitors, answer calls, and guide clients and pets to exam rooms.
- Support the front office team as needed.
- Schedule and confirm appointments.
- Place outbound calls for follow-ups and reach out to prospective clients.
- Present and explain fees, including processing payments.
- Recommend, select, and obtain products and services, including prescriptions.
- Educate clients on general animal care and non-medical pet topics (e.g., heartworm prevention, housebreaking, flea & tick control).
- Manage medical records, charts, reports, and correspondence.
- Assist with hospital maintenance, including keeping the facility clean and safe inside and outside.
Benefits
- Access to the people and financial resources of a large veterinary community
- Leadership opportunities
- Career development programs
- Opportunities to give back through strong Shelter partnerships and VCA Charities
- Tuition support and sponsorships
- Free mental health and wellness subscriptions (Lyra and Head Space)
- Competitive wage
- Medical, dental & vision insurance
- Generous pet care discounts
- Life, long and short-term disability insurance
- Paid parental leave
- Paid vacation and sick time
- 401(k)
- We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
