Call Center Agent

TeleSpecialists LLC • Brookhaven, GA

17d • Onsite

About The Position

The navigator is responsible for coordinating the care between the patients and physicians throughout the continuum of the telehealth encounter. High volumes of calls are directed to the dispatcher. The dispatcher answers the call, obtains information, and then contacts the physician to transfer the information.

Requirements

• Ability to interact with internal and external customers
• Flexible and adaptable with learning and understanding technology
• Strong written, oral and interpersonal communication skills
• Highly self-motivated, directed and proactive
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Able to communicate effectively within department and with members of interdisciplinary teams
• High School Diploma required
• 1-year in a call center preferred
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times

Responsibilities

• Coordinates and manages teleneurologists’ schedules for rounding and teleneurology
• Serve as an essential link between patients and teleneurology team
• Receive and triage calls from client hospitals.
• Promote collaboration to both internal and external healthcare team members.
• Other duties as assigned

Benefits

• A great culture with a team environment
• A fun, diverse work environment
• A rapidly growing company with career advancement opportunities
• Medical, Dental and Vision benefits
• 401k match
• Paid Vacation
• Leadership Training Classes
• Mentorship Program
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED