Call Center Agent

Unity Care NW•Bellingham, WA

21d•$23 - $27

About The Position

As a Call Center Agent you would be responsible for providing a welcoming and positive telephone experience to incoming callers and supporting the Call Center in meeting service level and quality performance objectives.

Requirements

Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge at a level typically acquired through completion of a general studies high school program.
Possesses specific knowledge of customer service, call center and patient scheduling processes and practices, typically learned on the job, or which may include a series of training sessions that would comprise a few weeks if done consecutively.
Keyboarding speed of 40 wpm and data entry skills.
Demonstrates necessary proficiency with all electronic clinical systems, including Electronic Medical Records (EMR) and scheduling systems.
Familiar with Microsoft Outlook & Word.

Nice To Haves

Fluency in Spanish highly desirable.
Candidates who meet the requirements or who have applicable experience or similar qualifications are encouraged to apply!

Benefits

Medical, dental & vision insurance
401(K) retirement plan with employer match
6 paid holidays
Paid Time Off (108 hours first year, increasing thereafter)
Paid Sick Leave
Other paid leaves including: Bereavement, Jury Duty and Bone Marrow & Organ Transplant
Life/AD&D insurance
Variety of optional insurances including Supplementary Life/AD&D, Short Term and Long Term Disability, Critical Illness, Accident, Travel & Identity Theft Protection
Flexible spending account
Self-funded Health Savings Account on Base Medical Insurance Plan
Employee Assistance Program
Alternative Transportation Incentives
Health Living reimbursements
Medical Hardship payroll loans, Employee Referral Bonuses & Will preparation services