Call Center Agent

Integrated Home Care Services, Inc.

17h

About The Position

As a customer service call agent, you will handle inbound telephonic calls ensuring positive patient experiences; liaison between our company and our patients; verify patient information, troubleshoots equipment to resolve patient’s issues, provide delivery information, responds to health plan inquiries, process re-fill requests, escalate unresolved issues, complete and process any pending orders. The incumbent will take ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Requirements

1-2 years of customer service support experience with the healthcare industry, Home Health Services preferred
Effective verbal and written communication skills.
Ability to use various computer programs and applications, IE EMR/EHR
Ability to self-motivate and work independently.
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Bilingual Spanish required

Responsibilities

handle inbound telephonic calls ensuring positive patient experiences
liaison between our company and our patients
verify patient information
troubleshoots equipment to resolve patient’s issues
provide delivery information
responds to health plan inquiries
process re-fill requests
escalate unresolved issues
complete and process any pending orders
take ownership for effectively solving customer issues, complaints and inquiries
keeping customer satisfaction at the core of every decision and behavior