Call Center Agent - Renton

Renewal by Andersen of Washington•Renton, WA

26d

About The Position

Are You a Master of Conversation? Be the "Voice of Renewal by Andersen"! The Vibe: Are you a listener? A problem solver? A rapport builder? We aren’t just looking for someone to answer phones; we are looking for a Champion of Culture who loves to delight customers. As our newest Call Center Agent, you will provide a world-class homeowner experience while setting high-quality appointments for our sales team. You will act as the true "Voice of Renewal by Andersen," using your charm and skills to listen to needs and provide a consultative experience. What You’ll Be Doing: Building Connections: You will actively listen to homeowners, identify their needs, and build immediate rapport. Setting the Stage: You’ll be the first step in the sales process, overcoming objections and setting appointments for our Outside Sales Team. Crushing Goals: You’ll aim for high-performance targets, like converting inbound calls into at least 5 appointments a day and making 10 outbound connections per hour. Mastering the Script: You’ll use proven scripts and rebuttals to guide conversations, while staying open to coaching to become even better. Filling the Calendar: You will act as a calendar wizard, aiming to fill the next 72 hours with appointments and maintaining 70% calendar capacity in all territories. What Success Looks Like: We love to celebrate wins! Here is how you’ll shine: The Closer: Achieving a minimum 77% Demo Rate. The Connector: Achieving a minimum 85% All-Party Rate (getting all decision-makers to the table!). The Go-Getter: Spending no less than 28% of your time strictly "On Call" with leads. Who You Are: A Communicator: You have excellent written and verbal skills and can speak with tact and enthusiasm. A Teammate: You support a culture of celebration, equity, inclusion, and diversity. Ethical & Honest: You value fairness and integrity in the workplace. Tech Savvy: You can type, document call details clearly, and navigate computer systems with ease. What We Offer: We believe in taking care of the people who take care of our customers.

Requirements

Excellent written and verbal skills and can speak with tact and enthusiasm.
Support a culture of celebration, equity, inclusion, and diversity.
Value fairness and integrity in the workplace.
Can type, document call details clearly, and navigate computer systems with ease.
Must be able to sit, stand, walk, and use hands for extended periods.
Must be able to lift up to 30 pounds.
Must be willing to practice scripts and role-play to perfect your craft.

Responsibilities

Actively listen to homeowners, identify their needs, and build immediate rapport.
Overcome objections and setting appointments for our Outside Sales Team.
Aim for high-performance targets, like converting inbound calls into at least 5 appointments a day and making 10 outbound connections per hour.
Use proven scripts and rebuttals to guide conversations, while staying open to coaching to become even better.
Aim to fill the next 72 hours with appointments and maintaining 70% calendar capacity in all territories.
Achieving a minimum 77% Demo Rate.
Achieving a minimum 85% All-Party Rate (getting all decision-makers to the table!).
Spending no less than 28% of your time strictly "On Call" with leads.