Full-Time Call Center Agent
About The Position
Full-Time Call Center Agent Overview Do you thrive in a fast-paced environment where exceptional customer service is key? Are you passionate about making a positive first impression and exceeding expectations? If so, this role is for you. At Ruby, we believe in creating personal connections that help businesses thrive. As a Call Center Agent, you will serve as a Virtual Receptionist, providing the friendly, professional voice our customers depend on, skillfully handling incoming calls and website chats. We're committed to delivering exceptional experiences 24/7, 365 days a year. This is a full-time, in-office position that requires availability to work a weekend day and holidays. This in-office position will be at either our Chesapeake, VA or Virginia Beach, VA location . (All interviews will take place at our Chesapeake office). In this role, you will create an exceptional experience for our customers by confidently and skillfully handling a high volume of incoming calls and chats. Operating in a fast-paced inbound call center environment, you'll utilize two screens to multi-task efficiently, accurately completing over 150 interactions per day while adhering to all service quality and performance expectations. Success requires a strong attention to detail and a commitment to maintaining accuracy in all written communication, ensuring proper spelling and grammar at all times. You must also demonstrate reliable attendance and strict adherence to your assigned schedule.
Requirements
- A minimum typing speed of 40 WPM
- Proficient computer skills
- A warm and friendly demeanor, with the ability to maintain composure and confidence when assisting emotional or upset callers
- A proven track record of self-motivation and accountability
Nice To Haves
- At least one year of experience in a call center or high-volume inbound call center role, or Professional/administrative role with light inbound call volume, or Customer service role
- Office 365 experience
- Bilingual Spanish/English skills
Benefits
- Employee Stock Ownership Plan
- 401k with Matching Contributions
- Full Medical, Dental, and Vision Insurance
- 2 Weeks Paid Vacation in Year 1
- Life Insurance Policy
- Legal Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
