Call Center Agent

Conduent • Chesapeake, VA

8h • $16 • Remote

About The Position

Do you thrive in delivering exceptional, high-touch customer experiences while solving complex issues with precision and care? Are you detail-oriented, professional, and motivated to make a meaningful impact? If so, Conduent invites you to apply for the Call Center Agent role. As a Call Center Agent, you’ll be part of a supportive, high-performing culture that values excellence, accountability, and individual contributions. In this role, you’ll provide elevated service to our members and make a real impact on their benefits experience. About the Role: Handle inbound calls with a strong focus on accuracy, empathy, and first-call resolution Navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefit inquiries Provide professional written communication, including follow-up and resolution emails Process member requests efficiently while adhering to compliance, quality, and service standards Deliver a consistent, high-quality customer experience aligned with business expectations

Requirements

• Strong written and verbal communication skills
• Ability to navigate and work across multiple systems and tools simultaneously
• Attention to detail
• Must pass a typing test with a score of 25 WPM
• Must be able to successfully complete a background check
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
• Must have the ability to connect with an ethernet cable to a modem/router

Responsibilities

• Handle inbound calls with a strong focus on accuracy, empathy, and first-call resolution
• Navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefit inquiries
• Provide professional written communication, including follow-up and resolution emails
• Process member requests efficiently while adhering to compliance, quality, and service standards
• Deliver a consistent, high-quality customer experience aligned with business expectations

Benefits

• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees