Olympic Medical Center-posted about 1 year ago
$38,459 - $54,226/Yr
Full-time • Entry Level
Port Angeles, WA
Hospitals

The Call Center Agent I position at Olympic Medical Center is a full-time role focused on providing exceptional customer service to patients. The agent will be responsible for managing communications, scheduling appointments, and ensuring that patient needs are met with professionalism and empathy. This role offers an opportunity to gain valuable experience in a supportive environment while contributing to patient care.

  • Deliver exceptional customer service in line with Olympic Medical Center standards.
  • Handle incoming phone calls and messages for all OMP provider-based clinics and Hospital Outpatient Departments.
  • Document and route messages accurately in the EHR system.
  • Efficiently schedule patient appointments and answer inquiries.
  • Assist with any other scheduling-related tasks as needed.
  • High school diploma or GED required.
  • Preferred experience in customer service, reception, or a call center environment.
  • Knowledge of medical terminology is a plus.
  • Strong communication skills.
  • Attention to detail and ability to manage multiple tasks effectively.
  • Competitive Hourly Wage: $18.49 - $26.07
  • Comprehensive Benefits Package
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