Call Center Agent

Castle Centurion Exteriors • Fort Wayne, IN

377d • $31,200 - $37,440

About The Position

The Call Center Agent position at Castle Centurion Exteriors involves engaging with potential customers, providing them with detailed product information, and scheduling appointments to ensure a seamless customer experience. The role requires managing both inbound and outbound calls while utilizing a CRM system to track interactions and follow-ups, contributing to team sales targets and personal goals.

Requirements

• Previous experience in a call center or customer service role is preferred.
• Proficiency in English is required; multilingual abilities are a plus.
• Strong typing skills with the ability to navigate computerized systems efficiently.
• Excellent communication skills, both verbal and written.
• Ability to work independently as well as part of a team.
• A positive attitude with a commitment to providing outstanding client services.

Responsibilities

• Manage inbound and outbound calls in a professional manner.
• Provide accurate information regarding products and services to clients.
• Analyze client needs and offer appropriate solutions or escalate issues as necessary.
• Maintain detailed records of customer interactions and transactions in our computerized system.
• Communicate effectively with clients to ensure satisfaction and resolve any issues.
• Collaborate with team members to improve service delivery and enhance customer experience.
• Stay updated on product knowledge and company policies to provide accurate information.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed