Call Center Agent

Reconstructive Management Company LLC • Springfield, MO

404d • $28,600 - $41,600 • Onsite

About The Position

The Call Center Agent position at Reconstructive Management Company LLC involves providing exceptional customer service and support to clients planning events and parties. This role is integral to the company's operations, focusing on inbound sales and service calls, and requires strong communication skills and a positive attitude.

Requirements

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma or GED

Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Flexible schedule

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED