Call Center Agent

Osage Casino • Tulsa, OK

350d

About The Position

The Call Center Agent is responsible for answering all incoming calls in a prompt and courteous manner, professionally promoting Osage Casino operations and hotel services, ensuring maximum revenues, and making outbound calls as needed and in accordance with approved policies and procedures. This position description may not include all of the listed duties, nor do all of the listed examples include all tasks which may be found or assigned to this position.

Requirements

• Must be 18 years of age or older.
• High School Diploma or GED equivalent is required.
• Six months call center experience required.
• A minimum combined one-year of experience in guest facing customer service required.
• Must possess effective communication skills and a clear, distinct and pleasant speaking voice.
• Must be able to apply commonsense reasoning to a variety of situations.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Required to maintain a valid Driver's License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

Nice To Haves

• Call center, hotel or travel agency guest facing customer service experience preferred.

Responsibilities

• Answers all incoming calls in a prompt and courteous manner.
• Enters guest reservations properly into the Property Management System while guest is on the phone.
• Inform guest of all information including current marketing campaigns, events, etc., and as required by policy and procedure.
• When required, transfers calls to appropriate departments, relay messages, and assist callers quickly and professionally.
• Responds to inquiries and service issues in an efficient, courteous and professional manner to achieve maximum guest satisfaction.
• Provide professional friendly guest service while answering all questions regarding Osage casinos properties and surrounding area.
• Maintains a working knowledge of payment policies, check in requirements, and all areas required to maintain excellent guest service.
• Contributes and works as a team to accomplish all areas of job functions.
• Make outbound calls as needed.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED