Call Center Agent

Innovative Air Solutions • Orange, TX

406d • $29,120 - $29,120

About The Position

As a Call Center Agent at Innovative Heating, Cooling, and Plumbing, you will play a crucial role in delivering exceptional customer service and ensuring positive interactions with clients. This full-time position involves handling customer inquiries, scheduling appointments, and providing information about services and promotions. You will be part of a supportive team environment, contributing to the company's commitment to customer satisfaction and operational excellence.

Requirements

• Experience in a call center, customer service, or similar role preferred
• Excellent verbal communication skills
• Excellent written skills
• Strong interpersonal skills
• Ability to handle and work with team members in all departments
• Ability to work in a fast-paced environment
• Ability to handle high call volumes
• Proficiency in using computers, CRM software, and phone systems
• Reliable transportation
• Ability to make ethical decisions and handle pressure
• Empathetic communication with customers
• Ability to work through the busy season uninterrupted
• Ability to sell and offer memberships and system enhancements over the phone

Nice To Haves

• Go-Getter Personality
• 1 year of customer service experience
• Associate's degree

Responsibilities

• Answer and make outbound calls promptly and professionally, ensuring each customer feels valued and heard
• Assist with Lead CSR to help book, reschedule, and confirm HVAC and plumbing appointments
• Provide accurate information about our services, memberships, and promotions to assist customers in making informed decisions
• Address customer inquiries promptly
• Make follow-up calls to ensure customer satisfaction after appointments and follow-up on pending estimates
• Accurately document customer interactions, service requests, and other relevant details in the company's CRM software
• Assist with Parts Ordering and inform customer of pricing and lead time
• Make outbound calls to non-member customers to explain promotional offers
• Work from call scripts
• Participate in community scheduled after-hours events with the company
• Other Duties as Assigned

Benefits

• Paid training
• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Specialty Trade Contractors
• Education Level: Associate degree