Call Center Agent

Ski Butternut-posted 4 months ago

Great Barrington, MA

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Overview: Ski Butternut's Call Center agents are an essential point of contact for guests. Call Center agents play a vital role in crafting our guests' experience. Our agents are enthusiastic experts at guiding guests to the appropriate lesson products.

Book and sell private lessons using Siriusware's point-of-sale system.
Manage guest payments and refunds, ensuring secure and accurate credit card transactions.
Answer and place phone calls; monitor and respond to voicemails.
Respond to emails via Microsoft Outlook and follow up promptly on guest inquiries.
Proactively address and resolve guest questions and concerns.
Complete daily close-out procedures for reservation stations.

Excellent Communication Skills: Build meaningful connections with guests.
A Passion for Helping Guests: Match guests with the ideal lesson for a positive on-snow experience.
Strong Product Knowledge: Understand all Snowsports School offerings, including age requirements, costs, and skill levels.
Ability to Manage Guest Expectations: Set realistic expectations to ensure guest satisfaction.
Problem-Solving Skills: Address and resolve guest inquiries and issues efficiently.
Self-Starter: Work independently and make decisions based on the department's stated policies and procedures.

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