Call Center Agent, X Money

X-posted 4 months ago
Full-time • Entry Level
Bastrop, TX
51-100 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

X Money seeks empathetic, customer-focused Customer Support Agents to join our fast-paced support team. You’ll resolve customer inquiries via voice, chat, or email about accounts, transactions, cards, payments, disputes, and app functionality. We need problem-solvers passionate about enhancing customer experience, identifying product pain points, suggesting improvements, and shaping a support model that maximizes satisfaction. Ideal for creative thinkers dedicated to delivering high-impact value.

  • Serve as the first line of defense and the voice of X Money ensuring every interaction reflects our brand values and commitment to customer trust.
  • Respond to customer inquiries via phone, chat, and email with professionalism, empathy, and accuracy.
  • Troubleshoot issues related to login access, card usage, transaction status, transfers, and account settings.
  • Educate customers on product features, policies, and processes; guiding them through next steps when needed.
  • Assist with disputes and fraud claims by capturing details accurately and escalating appropriately.
  • Document all interactions thoroughly in our CRM and follow up to ensure timely resolution.
  • Flag technical or trending issues to the appropriate internal teams (Product, Risk, Compliance).
  • Stay current on company policies, regulatory requirements, and platform updates to provide accurate information.
  • Meet performance and quality targets including average handle time, first contact resolution, and CSAT.
  • Uphold a positive brand experience with every customer interaction, even under pressure.
  • Remain alert and cautious when handling sensitive information, and escalate any suspicious activity or potential fraud according to internal protocols.
  • 2 plus years of experience in customer support, preferably in fintech, banking, or a fast-paced digital environment.
  • Experience handling customer interactions via phone, chat, and email in a support or contact center setting.
  • Excellent verbal and written communication skills, with a focus on clarity, tone, and professionalism.
  • Strong problem solving abilities and attention to detail able to balance empathy with policy enforcement.
  • Comfort with navigating support platforms like ACD, ticketing systems, CRMs and knowledge bases.
  • Familiarity with financial services, debit/credit cards, mobile apps, or payment platforms is a plus.
  • Willingness to work US shift hours, weekends and holidays, and be on-call in exigent circumstances.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service