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Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognizes the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, enabling life-saving gifts from our donors and providing the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services, and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. This entry-level, contact center role is responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks. This position is accountable for individual metrics as well as meeting monthly team collection goals. The Call Center Agent will adhere to a work schedule, meet productivity, quality, and service level goals, and provide compelling messaging to donors to influence blood donation. The role requires answering donor questions, educating and motivating donors to schedule their next donation appointment, and ensuring accurate donor information is maintained. Additionally, the agent will execute service recovery techniques to address donor concerns and complaints, while advocating Versiti's mission in the community.
