Call Center Agent (REMOTE)

CrewBloom • AZ

264d

About The Position

We are seeking dependable and customer-focused Remote Call Center Agents to join our growing team. This full-time, remote position involves handling a variety of inbound and outbound calls to support our customers across several key departments: Member Services, Retention, Pre-Cancel Services, and Third-Party Collections. The role requires a commitment to providing excellent customer service and maintaining performance metrics.

Requirements

• Fluent in spoken and written English
• Basic computer literacy and ability to navigate multiple applications
• Must pass a background check
• Professional communication skills and customer service aptitude
• 100% attendance required during the first 3 weeks of training

Responsibilities

• Handle a high volume of inbound and outbound customer calls
• Resolve customer inquiries efficiently and professionally
• Document all call activity accurately using internal systems
• Adhere to all compliance and operational guidelines
• Maintain performance metrics including attendance and key performance indicators (KPIs)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 51-100 employees