CrewBloom-posted 7 months ago
Full-time • Entry Level
AZ
51-100 employees

We are seeking dependable and customer-focused Remote Call Center Agents to join our growing team. This full-time, remote position involves handling a variety of inbound and outbound calls to support our customers across several key departments: Member Services, Retention, Pre-Cancel Services, and Third-Party Collections. The role requires a commitment to providing excellent customer service and maintaining performance metrics.

  • Handle a high volume of inbound and outbound customer calls
  • Resolve customer inquiries efficiently and professionally
  • Document all call activity accurately using internal systems
  • Adhere to all compliance and operational guidelines
  • Maintain performance metrics including attendance and key performance indicators (KPIs)
  • Fluent in spoken and written English
  • Basic computer literacy and ability to navigate multiple applications
  • Must pass a background check
  • Professional communication skills and customer service aptitude
  • 100% attendance required during the first 3 weeks of training
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