Dermatologists Of Central States-posted 3 months ago
Full-time • Entry Level
Kettering, OH

At Dermatologists of Central States (DOCS), we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we've been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment. We are looking for a Call Center Representative who enjoys speaking with patients to answer questions and provide scheduling assistance while ensuring a positive patient experience.

  • Answer incoming phone calls for all locations
  • Actively listen to identify patient's needs, clarify information, and provide information and assistance with online scheduling.
  • Obtain and enter accurate demographic information.
  • Escalate concerns as appropriate and in a professional manner.
  • Direct calls to other departments.
  • Provide excellent customer service.
  • Other duties as assigned.
  • 1 year of experience in customer service or a related clinical environment.
  • Working knowledge of medical terminology.
  • Ability to communicate effectively on the telephone.
  • Ability to work quickly, remain calm, and adapt in a constantly changing environment.
  • Maintain strictest confidentiality.
  • Call center experience and web-based scheduling are a plus.
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401k matching
  • Company paid life insurance
  • Employee assistance program
  • Paid time off
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