Call Center Agent I- January

American Red Cross • Charlotte, NC

394d • $32,240 - $32,240

About The Position

The Call Center Agent I position at the American Red Cross involves scheduling blood donation appointments and engaging with donors to enhance donation frequency. This role is crucial in supporting the organization's mission to save lives and provide humanitarian aid. The agent will work in a collaborative and inclusive environment, focusing on customer service and effective communication to ensure a positive experience for donors.

Requirements

• High school diploma or GED required.
• Minimum one year of telephone and customer service or telemarketing experience required.
• Computer skills and experience required.
• Effective verbal communication skills and problem-solving skills required.

Nice To Haves

• Experience in a fast-paced environment.
• Ability to work with potentially difficult customers.

Responsibilities

• Schedule prospective blood donors by phoning individuals to make donation appointments.
• Contact active or former blood donors to increase donation frequency and donor numbers.
• Coordinate reminder calls, follow-ups, and maintain records.
• Follow a process and appropriate scripting for conducting calls with donors.
• Interact positively and proactively with both internal and external customers.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Paid time off
• Family leave
• 401(k) with 6% match
• Paid family leave
• Employee assistance programs
• Disability insurance (short and long term)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: High school or GED