Call Center Agent I / II / III - Katy Orthopedics

UT Health Science Center at Houston-posted 4 months ago
Katy, TX
Educational Services
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Responsible for registering patients, scheduling appointments, verifying insurance eligibility/demographics and diagnostics as guided by scheduling protocols for each physician, triaging phone calls, and supporting various projects in the call center. Obtains information to properly schedule and register patients.

  • Schedules patient appointments and enter required demographics and insurance/financial information from the guarantor/patient.
  • Verify insurance eligibility and ensures all referral authorizations are obtained within the required time frames.
  • Triages all non-appointment phone calls to accurately transfer to the correct department.
  • Supports online appointment scheduling and assists in other sub-specialized teams that help support the needs of the call center.
  • Identifies and handles a variety of routine to complex customer service inquiries or requests while providing a high level of customer service.
  • Supports the call center in meeting required department metrics for calls answered and minimize department abandoned call percentage rate.
  • Responsible for complying with all policies and procedures regarding HIPAA compliance.
  • Performs other duties as assigned by management.
  • High school diploma or equivalent required.
  • One year of experience scheduling in a call center or customer service setting.
  • Excellent verbal and written communication skills, and effective interpersonal and phone etiquette skills.
  • Experience with Microsoft Office suite, proficient typing/keyboarding skills and knowledge of medical terminology.
  • Multi-tasking and creative problem-solving skills.
  • Effective customer service skills and able to work in a team environment.
  • 100% paid medical premiums for our full-time employees
  • Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year)
  • The longer you stay, the more vacation you'll accrue!
  • Longevity Pay (Monthly payments after two years of service)
  • Build your future with our awesome retirement/pension plan!
  • Free financial and legal counseling
  • Free mental health counseling services
  • Gym membership discounts and access to wellness programs
  • Other employee discounts including entertainment, car rentals, cell phones, etc.
  • Resources for child and elder care
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