Call Center Agent - Fort Smith, AR

Goodyear-posted 4 months ago
Fort Smith, AR
5,001-10,000 employees
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As a Call Center Agent, you will work at the Fort Smith, AR Goodyear Fleet HQ Call Center providing service assistance to the commercial trucking industry. You will be helping Truckers who need road side assistance to get back up and running as quickly as possible. We encourage you to allow us to invest in your success as you invest in ours; apply today!

  • Intake and dispatch emergency road service calls according to call center processes and performance expectation.
  • Monitor cue for incoming web submitted service call requests.
  • Conduct intake calls for roadside assistance.
  • Review customer service preferences from company database.
  • Understand & communicate National Account service details.
  • Resolve issues related to emergency road service calls.
  • Monitor dispatched calls and obtain completion times.
  • Ensure detailed call information is captured in computer system and relayed to the service provider.
  • Partner with your Supervisor to meet objectives as provided, including quality, efficiency and attendance scores.
  • Work with the training team to complete ongoing training focused on providing excellent Customer Service.
  • Maintain legal compliance through strict adherence to policies and procedures.
  • Must be at least 18 years of age.
  • No relocation is being offered for this position.
  • Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.
  • High School Diploma or GED.
  • Experience with computers, including Microsoft Office, Windows, and related programs.
  • Previous customer service experience.
  • Previous call center experience in a fast-paced customer service environment.
  • Experience in resolving customer complaints and complex customer issues.
  • Ability to speak Spanish or French is desired.
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