Call Center Agent (Entry-Level)

As a Call Center Agent at Vanderbilt Mortgage, you will embark on a rewarding career path that emphasizes personal and professional growth. This entry-level position is designed for individuals who are eager to learn and develop their skills in a dynamic and supportive environment. You will be trained to handle various customer service inquiries, ensuring that each interaction is handled with care and professionalism. The role involves servicing non-delinquent active status loans and providing a world-class customer experience through effective communication over the phone. You will be part of a team that is goal-driven and dedicated to achieving high standards of customer service. Your journey begins with a comprehensive two-week training program, followed by ongoing training throughout your career. This training will equip you with the necessary skills to manage inbound customer service calls, addressing a range of topics including general inquiries, complaints, payment processing, and document requests. You will be expected to document all customer interactions accurately, ensuring that customer information is verified and that resolutions are provided effectively. Meeting and maintaining Call Center Service Level Agreements (SLAs) will be a key part of your responsibilities, as will promoting teamwork and contributing to the overall success of the call center. At Vanderbilt Mortgage, we believe in investing in our employees and providing them with opportunities for advancement. This position is not just a job; it is the first step on a career journey that can lead to various paths within the company. You will have the chance to work in a collaborative and energetic environment, where your contributions are valued and recognized. With competitive pay and a range of benefits, including medical and dental plans, paid time off, and tuition assistance, you will be supported in both your professional and personal endeavors.