Call Center Agent (Days)

MassMarkets-posted 3 months ago
Part-time • Entry Level
Wichita, KS
501-1,000 employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. As a day shift Call Center Agent, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of multiple clients. There are a wide variety of project openings for some of the most recognizable brands in the world! In this role, you will provide customer service and educate and upsell customers on products and services. Candidates should be highly reliable, have excellent communication skills, and be willing to learn on the job every day. Schedules vary by site and project. This is an on-site, entry-level position with competitive compensation commensurate with experience. Bi-lingual (Spanish-speaking) candidates are encouraged to apply.

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner.
  • Ensure first-call resolution through problem-solving and effective call handling.
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed.
  • Accurately document and process customer claims in appropriate systems.
  • Lead fact-finding discussions to determine the best options for the customer.
  • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures.
  • Comply with requirements surrounding confidential information and personal information.
  • Escalate customer issues to the appropriate staff for resolution as needed.
  • Attend meetings and training to stay up-to-date on program knowledge, systems, and process changes.
  • Adhere to all attendance and work schedule requirements.
  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • Excellent organizational, written, and oral communication skills.
  • The ability to type swiftly and accurately (20+ words a minute).
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
  • Basic understanding of the Windows operating system.
  • Highly reliable with the ability to maintain regular attendance and punctuality.
  • The ability to evaluate, troubleshoot, and follow up on customer issues.
  • An aptitude for conflict resolution, problem-solving, and negotiation.
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious).
  • Ability to multi-task, stay focused, and self-manage.
  • Strong team orientation and customer focus.
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
  • Excellent interpersonal skills and the ability to build relationships with your team and customers.
  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.
  • State or Federal work experience.
  • Paid Training
  • Paid Time Off
  • Medical, Dental, Vision, Life Insurance
  • Retirement
  • Advancement Opportunity
  • Flexible Schedules
  • Daily Contests
  • Prizes
  • Casual Dress Code
  • Regular Raises
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Call Center Resume Examples
•
Call Center Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service