Call Center Agent/Customer Service

Pleasant Printing • Cambridge, MA

396d • $44,990 - $53,498 • Remote

About The Position

We are seeking a dedicated and enthusiastic Call Center Agent/Customer Service to join our team. This role is essential in providing exceptional customer service and support to our clients. The ideal candidate will possess strong communication skills, a keen ability to analyze information, and a commitment to delivering high-quality service.

Requirements

• High school diploma or equivalent; additional education in a related field is a plus.
• Strong phone etiquette and communication skills are essential.
• Proficient in data entry and computer systems; ability to navigate multiple software applications efficiently.
• Excellent analytical skills with the ability to assess situations quickly and provide effective solutions.
• Ability to work independently as well as part of a team in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls with professionalism and courtesy.
• Assist customers with inquiries, complaints, and requests in a timely manner.
• Utilize data entry skills to maintain accurate records of customer interactions.
• Communicate effectively with team members and management to resolve issues.
• Analyze customer needs and provide appropriate solutions or escalate as necessary.
• Ensure adherence to phone etiquette standards during all interactions.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Flexible schedule
• Life insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Wood Product Manufacturing
• Education Level: High school or GED