Tessco Technologies-posted 4 months ago
$20 - $23/Yr
Full-time • Entry Level
Reno, NV
Wholesale Trade Agents and Brokers

Come build your career at Tessco. We are searching for a Call Center Agent: CSR in Reno, Nevada to join our team! We are looking for someone to join our team who is passionate about helping others. Our Call Center Agents provide support for our customers. This position is part of a support team who are in constant contact with customers responding to inquiries, converting inquiries into orders and collaborating across organizational teams to resolve challenges.

  • Answer queue customer calls and Tessco.com Live Chats, and email inquiries quickly and professionally while building rapport with customers
  • Provide an exceptional customer experience on each call or interaction
  • Process Salesforce.com pre and post-sale cases (we will train you)
  • Provide Tessco.com support to customers
  • Convert inquiries into orders while promoting Tessco's value proposition in all customer correspondence
  • Process quotes and orders accurately and timely using our solid processes
  • Collaborate with team members to get customers the solution they need
  • Mentor new team members for smooth and efficient onboarding
  • Possible travel for trainings as needed
  • Professional and pleasant phone demeanor
  • Great at building rapport and making connections quickly
  • Excellent verbal and written communication skills
  • A natural problem solver with a customer first mindset
  • Strong attention to detail and good follow up skills
  • Ability to multi-task and respond to rapid change
  • Demonstrate empathetic active listening skills
  • Bachelor's degree or equivalent experience preferred
  • Experience working in a call center or customer support role
  • Hybrid work schedule
  • 401K with a company match to help you invest in your future
  • Comprehensive medical, dental, vision, and prescription plans to keep you at your best
  • Tuition subsidy for skill enhancement or learning new skills
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