Call Center Agent - CHMG Patient Contact Center | Full Time | Day
Concord Hospital•Concord, NH
306d
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About The Position
Under the general supervision of the Contact Center Manager or the Supervisor, the Contact Center Agent performs a variety of call center tasks such as scheduling appointments, updating insurance information, and assisting patients with medication refills. The Contact Center Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service.
