Call Center Agent 1

CAMPUS USA CREDIT UNION-posted 4 months ago
$36,200 - $43,500/Yr
Full-time • Entry Level
FL
251-500 employees
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The position is located at the Call Center in Jonesville, FL, and is a full-time role. The hours for this position are Monday to Friday from 9:45 AM to 6:15 PM, with occasional Saturday shifts 1 to 2 times a month from 8:45 AM to 2:15 PM. The role involves assisting members and potential members with phone requests by explaining products and services while resolving inquiries and issues. A knowledgeable and effective communicator is essential to promote products and services that enhance the member's financial relationship with CAMPUS.

  • Exemplifies the core values of CAMPUS while supporting our strategic priorities for members, employees, and community.
  • Maintains the highest standard of professionalism, integrity, and confidentiality.
  • Assist members and potential members with their telephone requests.
  • Answer questions about products and services, resolve problems within their authority, and refer issues beyond their authority to their supervisor along with their recommendations.
  • Handles the processing of loan applications for members, reviewing each request to ensure alignment with their financial needs.
  • Identifies other lending products that could enhance their borrowing experience and provide greater financial flexibility.
  • Strive to meet established call volume, production, call review scores, and adherence goals.
  • Identify cross-sell opportunities and promote products and services to members.
  • Assure that appropriate records are maintained and required reports are prepared.
  • High School Diploma or GED.
  • 0 - 1 year of similar or related experience.
  • Attention to Detail.
  • Collaboration and Teamwork.
  • Communication.
  • Confidentiality and Discretion.
  • Conflict Resolution.
  • Cross-Selling.
  • Excellent Member Service.
  • Microsoft Office Products.
  • Problem Solving.
  • Product Knowledge.
  • Time Management and Organization.
  • Health Insurance (medical, vision, dental).
  • Life Insurance.
  • Paid Time Off.
  • Paid Holidays.
  • Defined Benefit Pension plan.
  • 401(k) with up to a 5% company match.
  • Short & Long Term Disability Insurance.
  • Tuition Reimbursement.
  • Paid Parental Leave.
  • Employee Wellness Reimbursement.
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