Call-By-Call Manager

Prostar Services • White Plains, VA

10d

About The Position

Prostar Services is building an A-Team , and we need a driven, sharp, high-energy Call-By-Call Manager to help guide our HVAC and Plumbing techs through live service calls. This is a fast-paced, high-impact position that directly affects revenue, customer experience, and technician performance. This is NOT an office clerk job. This is a high-level operations & coaching role for someone who can think fast, communicate clearly, and keep technicians on track in real time. If you're organized, decisive, confident, and thrive under pressure - this is the role for you. Competitive hourly pay + performance bonuses High earning potential tied to team success Full-time, year-round position Paid holidays & vacation Advancement opportunities into Operations, Dispatch Manager, or Service Manager A supportive culture - no drama, no slow season, no micromanagement

Requirements

• Strong communicator
• Fast thinker
• Organized and dependable
• Confident decision-maker
• High-energy personality
• Tech-savvy (Slack, ServiceTitan, CRM tools)
• Great at coaching and motivating others
• Can handle pressure and multitasking
• Leadership mindset is a MUST

Nice To Haves

• Experience in HVAC/Plumbing/Dispatch/Call Center is a PLUS

Responsibilities

• Monitor all active service calls as they come in
• Communicate with HVAC & plumbing technicians through Slack
• Provide live guidance, coaching, and next steps
• Ensure technicians follow SOPs and proper diagnostics
• Help identify additional opportunities and system issues
• Track KPIs: revenue per call, callback risk, job accuracy, etc.
• Keep the schedule tight, efficient, and profitable
• Support technicians with information, pricing, and documentation
• Help keep every call clean, profitable, and 5-star

Benefits

• Competitive hourly pay + performance bonuses
• High earning potential tied to team success
• Full-time, year-round position
• Paid holidays & vacation
• Advancement opportunities into Operations, Dispatch Manager, or Service Manager
• A supportive culture - no drama, no slow season, no micromanagement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed