Call Agent, Bureau of Customer Support
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The Mission of the DOHMH Call Center is to deliver enhanced customer service to the people of New York City by providing a single point of entry for all Department information and services. The mission is accomplished through a state-of-the-art customer service facility designed to provide clients, the general public, and the provider community with information about our services and programs; referrals, appointments and follow-up; health literature and education materials. Call Agent will provide customer service to both internal and external customers by addressing, assessing reason for call and providing requested information. Tracking system will be used to open and record customer issue(s). Provide customers with health education information, making appropriate referrals, performing outbound calls to gather feedback for surveys and submit service requests. Answer general Vital Records related questions and assist with status referrals. Handle emergencies and other ad hoc assignments. Perform other required duties/tasks as assigned. Disseminate information and service the public with information related to public health topics.
