Calibration Laboratory Manager

vaisalaoyj•Boston, MA

28d•Onsite

About The Position

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Our team of over 2,300 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong. We are seeking a highly motivated Calibration Laboratory Manager to join our regional service organization, based at the Boston Service Center. This is a hands-on manager role responsible for the day-to-day operation of the calibration laboratory, ensuring high-quality, efficient calibration activities that support an excellent customer experience. This is an onsite position in our Burlington, MA office. The Calibration Laboratory Manager will lead and develop the calibration team, oversee lab workflows and resources, and ensure that calibration work is carried out in line with Vaisala procedures and applicable standards. The goal is to maintain and continuously improve our calibration capabilities to support customer satisfaction, reliability, and on-time delivery.

Requirements

Several years of experience in calibration, metrology, or a closely related technical field (e.g., instrumentation, electronics, environmental measurements)
Experience in a supervisory, lead, or team coordination role within an operations, lab, or service environment
Strong understanding of calibration principles, measurement uncertainty, and related standards and best practices
Demonstrated ability to organize work, manage priorities, and drive efficient execution in a fast-paced operational setting
Solid people leadership skills, including coaching, feedback, and day-to-day support of technicians and lab staff
Strong collaboration skills and the ability to work effectively with Service Coordinators and other internal stakeholders
Good communication skills, both written and verbal, with the ability to convey technical topics clearly and professionally
Proficiency with relevant business and lab systems (e.g., ERP, CRM, and calibration/asset management tools) and MS Office
Technical degree in engineering, metrology, physics, or a related discipline, or equivalent combination of education and experience

Nice To Haves

Ability to travel occasionally for training or collaboration within the regional service organization

Responsibilities

Manage and oversee daily operations of the calibration laboratory, including work planning, prioritization, and execution
Lead, mentor, and develop calibration technicians and other lab staff, fostering a safe, collaborative, and high-performance environment
Ensure calibration and repair activities are performed according to Vaisala procedures, quality requirements, and relevant standards
Monitor and manage key operational metrics (e.g., on-time delivery, turnaround times, work queues, workload, quality-related rework, customer satisfaction) and take corrective actions as needed
Collaborate closely with the Service Coordinator Manager and coordinators to support accurate order handling, realistic lead times, and on-time customer deliveries
Maintain and oversee calibration-related tools, reference standards, and equipment, including verification, maintenance, and related documentation
Support troubleshooting and provide technical guidance on calibration and measurement questions within the Service Center
Contribute to the development and improvement of calibration processes, work instructions, and methods, in alignment with regional and global best practices
Ensure compliance with safety guidelines and promote a strong safety culture in the laboratory
Prepare and maintain required operational and quality documentation, and support internal and external audits as needed