CalAIM Trainer

Titanium Healthcare

1d•$27 - $31•Remote

About The Position

We are seeking a dedicated and adaptable Trainer to deliver engaging and effective training for Titanium Healthcare staff across the ECM, CS, and HHP Programs. The Trainer plays a vital role in preparing staff to provide high-quality, person-centered care while meeting compliance, documentation, and program standards. The Trainer is responsible for facilitating onboarding, reinforcing best practices, and providing staff with the tools and confidence needed to succeed in their roles. This position emphasizes training delivery and learner support, working closely with the Training Leader and Director of Education & QA to align training content with organizational goals, program requirements, and audit readiness. At Titanium Healthcare, you will be part of a mission-driven team dedicated to advancing health equity across California. As a CalAIM Trainer, you will directly support the development of our staff, reinforce compliance with state and health plan requirements, and strengthen the quality of care delivered to our members. We offer competitive pay, comprehensive benefits, and opportunities for professional growth in an organization that values innovation, accountability, and collaboration.

Requirements

Strong facilitation and presentation skills, with the ability to engage diverse learners
Knowledge of adult learning principles and training delivery methods
Ability to train staff on eClinicalWorks (eCW) and Managed Care Plan portals
Strong organizational and time management skills with attention to detail
Analytical skills to evaluate training effectiveness and recommend improvements
Adaptability to different learning environments and participant backgrounds
Familiarity with CalAIM and/or Health Homes Program populations and requirements
Ability to work independently while collaborating effectively with Training Leadership and QA
Occasionally required to move or carry training materials or equipment weighing up to 15 pounds
Fluent in English (written and verbal)
Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear and concise manner
Adequate hearing and vision (with corrective devices if necessary)
Ability to identify problems and use logic and related information to develop and implement solutions
Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures
Ability to communicate clearly in-person, by phone, and electronically
Frequent use of computers, keyboard, and handheld/mobile devices
Competent with computers, email, virtual platforms, and Microsoft Office based programs
Ability to type for extended periods
Must be able to remain in a stationary position
Ability to maintain professionalism and safety in diverse environments
Consistently operate a computer and office equipment in a home-office setting
Must be able to remain in a stationary position for extended periods while conducting virtual training sessions
Ability to speak clearly, maintain professional presence on camera, and manage virtual platforms for extended periods
This position is primarily remote, with occasional travel (less than 10%) for in-person trainings or meetings
Associate degree in communication, healthcare, education, or related field
Minimum 2+ years of experience as a Lead Care Manager, Housing Navigator, Trainer, or other related healthcare/care coordination position
Distraction-free home workspace with a secure internet connection

Nice To Haves

Prior experience delivering training under CalAIM, HHP, or other Medi-Cal programs, with proven understanding of DHCS and MCP requirements
Certification or coursework in adult learning, training delivery, or instructional design (e.g., ATD, train-the-trainer, healthcare education)
Experience supporting staff through audits or compliance readiness training, with ability to translate regulatory requirements into practical workflows
Experience designing and delivering virtual training through Microsoft Teams or comparable platforms, with skill in keeping remote learners engaged
Background in coaching, mentorship, or peer support, with proven ability to reinforce learning outside formal sessions
Knowledge of case management, care coordination, or housing navigation workflows within Medi-Cal populations
Demonstrated cultural competency and ability to train staff serving diverse member populations.

Responsibilities

Facilitate onboarding and continuing education sessions for ECM, CS, and HHP staff
Deliver interactive learning experiences that apply adult learning principles and accommodate diverse learner needs
Reinforce program guidelines, compliance requirements, and person-centered care practices in all training sessions
Provide one-on-one or small group coaching for staff who require additional support
Conduct system-based training on eClinicalWorks (ECW), Managed Care Plan portals, and Titanium University content
Support Quality Assurance by embedding audit and compliance standards into training delivery
Collaborate with training leadership and program leaders to evaluate training needs and adapt content accordingly
Assist in the development, update, and maintenance of training manuals, guides, and instructional materials
Stay current on CalAIM policies, DHCS requirements, and Managed Care Plan updates that impact training content
Contribute to continuous improvement of Titanium University by sharing learner feedback and curriculum insights
Participate in cross-training and continuing education to expand training coverage
Support logistics, scheduling, and preparation for training sessions
Perform additional training-related duties as assigned

Benefits

Make an impact: an organization who cares about its employees, communities, and the future of healthcare
Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself
Growth: opportunities to develop and grow your career with us
Community: you are encouraged to have a voice, share your opinions, and have individual impact on the business
Paid Time Off: 12 holidays and up to 3 weeks of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, and reproductive loss
Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model
Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
Flexible Spending, Health Savings & Dependent Care Accounts
Life/AD&D insurance funded 100% by Titanium Healthcare
Supplemental Short-Term Disability
Employee Assistance Programs
Protect your pet(s) with Pet Insurance
401(k) plan