CalAIM Program Manager

Children's Legacy Center•Redding, CA

50d•$80,000 - $90,000

About The Position

This position is a versatile leadership role overseeing multiple program areas, including Enhanced Care Management (ECM), Parents as Teachers (PaT), and Community Supports, within a walk-in, crisis-service environment. The CalAIM Program Manager directly supervises the ECM Case Management Team while managing a reduced caseload. This includes ensuring compliance with program requirements, maintaining thorough documentation, and meeting reporting and billing deadlines. The manager conducts weekly team meetings, completes monthly ECM reports, and ensures Quality Improvement Program (QIP) goals are achieved. This role also develops and delivers training on the electronic health record (EHR) system, ECM documentation standards, and care planning. The Program Manager organizes community presentations to strengthen knowledge of local resources, attends Partnership Health trainings and CalAIM-related events, and supports the development of Community Supports and Community Health Worker initiatives. The ideal candidate will be a practical problem solver who can adapt quickly to the needs of both clients and staff. They will demonstrate professionalism and provide guidance that promotes high standards of service delivery. Strong leadership skills are essential — particularly in team building, timely and thoughtful performance management, and balancing the needs of clients with staff well-being. Success in this role requires both technical and relational strengths. The CalAIM Program Manager coordinates care management plans, facilitates client enrollment, makes referrals, schedules appointments, monitors progress, and collaborates across programs to ensure continuity of care. As CalAIM programming continues to evolve, this position will adapt alongside it to meet emerging community and organizational needs.

Requirements

Deep understanding of trauma-informed care principles and best practices in supporting survivors of violence
Knowledge of CalAim billing
Knowledge of grant reporting and data compilation
Proven ability to manage complex cases and navigate multiple service systems effectively. Demonstrating leadership and initiative
Strong computer skills and proficiency in case documentation; adept in Microsoft Word, Outlook, Insync and other relevant software.
Excellent judgment and critical thinking skills to navigate complicated situations while collaborating with a diverse team of professionals.
Experience working with culturally diverse populations and a desire to implement best practice in addressing their needs to bring about equitable outcomes. Respect for other’s experiences, opinions, language, culture, and knowledge
Comprehensive knowledge of community resources and demonstrated ability to ensure effective service coordination.
Strong Training Skills
Strong skills with staff motivation and disciplinary practices.
Valid California driver’s license and access to reliable transportation
Effective communication skills, both within a team setting and with clients
Strong understanding of meeting program deadlines
Remain flexible and adaptable as CalAIM programming and community needs evolve
Bachelor's degree in Social Work or a related field required; Master's degree in Social Work, Public Health, or related field strongly preferred; additional relevant experience may substitute for the master's degree on a year-for-year basis (up to two years)
Social Worker/Case Manager experience, minimum 5 years with minimum 2 years of direct supervision experience
Experience supervising varying levels and classifications of staff (case managers, administrative support, intake and billing)
Minimum of one (1) year of home visit experience
Minimum of two (2) years experience overseeing multiple programs
Minimum of two (2) years experience in CalAim programs
Three (3) years experience with following and interpreting regulations/legislation
Two (2) years experience implementing changes in processes in accordance with organizational shifts or regulatory requirements
Ability to navigate the shelter facility and assist clients in various areas, which may include walking up and down stairs or moving between offices
Capability to sit for extended periods while conducting interviews or paperwork, as well as standing for various tasks such as providing support or assistance
Ability to lift and carry items up to a certain weight (e.g., up to 25 pounds), which may include files, supplies, or assistance for clients if needed
Valid driver's license and ability to operate a vehicle safely

Nice To Haves

Experience with Community Supports Program preferred

Responsibilities

Participate in shelter case staffing and attend weekly leadership meetings to assess client service and operational goals
Complete monthly reporting requirements in compliance with Partnership Contracts and deadlines
Oversee the immediate ECM Team and work with fellow managers to communicate the ECM Program goals and challenges
Complete timecard and supervisory duties for immediate ECM team. Including hiring, constructive discipline, and employee motivation
Work with fellow One Safe Place (OSP) leads as an active part of cross training and client management in the OSP space
Set quality example of Case Management through the successful management of assigned case load
Ownership of learning and training to all EHR systems related to the Cal Aim Programming
Managing the Partnership Quality Improvement (QIP) Goals and organizational compliance and success in bonus funding.
Develop an understanding within the ECM of the importance of becoming a billable provider
Invest and develop future goals and succession planning with immediate team
Meet with Program Supervisor weekly to ensure that goals are being met and challenges are communicated
Complete thorough Client Needs Assessments following initial Client Services intake
Perform ongoing assessments, safety planning, and participate in the development of treatment plans for clients
Actively promotes client empowerment and self-advocacy
Provide education and support as needed, including education around Domestic Violence, Sexual Assault, Parenting, Substance Use, etc
Maintain thorough and accurate case notes and documentation to track client progress
Provide intensive case management including case plans, referrals to services, and regular check-in with clients
Present case information at case staffing meetings to ensure coordinated care
Participate in community outreach, presentations, and Partnership Health trainings related to CalAIM initiatives to strengthen program visibility and local resource connections
Other duties as assigned