Cal Student Store Supervisor (Full-time)

Barnes & Noble Education-posted 10 days ago

Full-time • Entry Level

Onsite • Berkeley, CA

1,001-5,000 employees

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Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community. Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work every week, year round for at least 30 hours each week as a full-time Supervisor. The Supervisor will provide assistance to the management team, have oversight for team members within a specific department, satellite location, or store in the absence of upper management while providing outstanding customer service to the academic and co-curricular community.

Support the management team
Be a resource for all departments
A model for customer service
A driver for sales
A skillful problem solver
Spend the majority of your time on the sales floor coaching and modeling Wow customer service
Help train and oversee the daily work activity of team members in one or more departments in the store or for specified operational functions
Be knowledgeable about department and store operations
Provide outstanding customer service to the academic and co-curricular community
Help enforce loss prevention procedures
Ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound
Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members
Help resolve customer issues and complaints and escalating problems to the management team when necessary
Assist in the daily operation of the store in partnership with the management team and act as the Manager-on Duty in the absence of the manager or at satellite locations
Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload
Assist with processing sales transactions involving cash, credit, or financial aid payments as needed
Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal

2+ years’ experience in a retail setting preferred
Candidates must be a minimum of 18 years of age to be considered for employment
High school diploma/GED preferred
Outstanding customer service skills to match customers to products that meet their needs
Basic reading, writing and accounting skills required
Excellent customer service and communication skills needed
Strong interpersonal, communication, and problem solving skills
Ability to work a flexible schedule including evenings, weekends, and holidays
Full-time positions require availability to work at least 30 hours on a weekly basis year round

Get paid sooner! Daily Pay earned wage access is available to all store employees
Medical, Dental and Vision Insurance
Life Insurance
Short term and Long Term disability
Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
Paid Time Off (Vacation, Sick and Flex Days)
Commuter Benefits
Employee Assistance Program
Employee Discount
Eligibility for each plan may Include a waiting period and may require the employee to enroll during a stated eligibility period

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Cal Student Store Supervisor (Full-time)

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