Cal AIMS Program Manager

Homebridge Inc•San Francisco, CA

About The Position

Homebridge believes that quality care comes from skilled and supported caregivers. As California’s largest employer-trainer of caregivers and the State’s largest IHSS agency provider, Homebridge operates multiple programs that benefit caregivers and their clients across the State. In San Francisco, Homebridge provides nearly 1/2 million hours of in-home care to more than 1,000 complexly diagnosed IHSS Medi-Cal beneficiaries each year, with a staff of more than 300 caregivers. Beginning in 2023, Homebridge is also a provider of Enhanced Care Management (ECM), a benefit under the California Advancing and Innovating Medi-Cal (CalAIM) program. ECM is provided as a benefit from Medi-Cal Managed Care Plans (MCPs) for members who fall into specific populations of focus that Homebridge serves, including: Adults living in the community who are at risk of Long Term Care (LTC) institutionalization Adults experiencing, or at risk of, homelessness Adults who experience frequent, avoidable utilization of emergency departments and/or hospitalizations Adults with Serious Mental Illness and/or Substance Use Disorder (SMI/SUD) In 2026, the CalAIM portfolio is expanding to provide two additional CalAIM benefits: Community Health Workers (CHWs) and Community Supports (CalAIM-CS). Initial CalAIM-CS focus is on the following Community Supports: Housing Transition Navigation Services (HTNS) Housing Tenancy and Sustaining Services (HTSS) Day Habilitative Programs Personal Care and Homemaker Services Respite Care We are passionate about creating impact on the lives of those we serve. The Cal AIMS Program Manager is a member of Community Care leadership along with other program managers and reports directly to the Senior Manager of Cal AIMS Services. The Cal AIMs Program Manager supervises staffing and supports operations of Cal AIM programs such as Enhanced Care Management, Community Supports, and Community Health Workers. The ECM Manager ensures that day to day program operations meet the expectations of both clients and MediCal Health Plans who partner with HomeBridge to offer services to their members.

Requirements

Is committed to the agency’s mission to delivery of high-quality services
Strong interpersonal skills that include the ability to inspire and motivate
Strong administrative, planning, organizing and delegating skills
Robust analytical skills
Experienced user of computer software and a quick learner of proprietary software
Proven performance management skills in coaching, and holding employees accountable
Excellent verbal and written communication skills
Ability to effectively manage conflicts
Skilled in time-management: able to manage day-to-day responsibilities along with urgent, time-sensitive needs
Collaborative work style
Works with integrity and a positive attitude
BACHELOR’S DEGREE OR EQUIVALENT EXPERIENCE WITH THREE OR MORE YEARS SUPERVISING OR MANAGING STAFF, OR MASTER’S DEGREE OR EQUIVALENT EXPERIENCE WITH TWO YEARS SUPERVISORY EXPERIENCE REQUIRED.

Nice To Haves

PREVIOUS EXPERIENCE IN A NON-PROFIT, KNOWLEDGE OF CASE MANAGEMENT, AND WORKING WITH THE ELDERLY AND DISABLED COMMUNITIES DESIRABLE. BILINGUAL DESIRABLE.

Responsibilities

Is a member of the management team providing leadership to staff and participates in decision making processes
Ensures high quality delivery of services by staff providing Cal AIMs related activities to medically and behaviorally complex clients.
Ensures program operations meet contractual and regulatory requirements, and relays any potential risk for non-compliance to the Cal AIMs Senior Manager
Gathers and uses data regularly to monitor and manage self, others and programs’ performance; identifies issues and recommends improvements
Directs supervision of care teams; managing Care Supervisors directly, for teams involved in non-partnership programs. Supervision is full cycle from hiring, training, regular one on ones, and performance management
Facilitates regular meetings and group sessions to share information, solve problems and enable peer support
Ensures that teams employ best practices to mitigate client and staff safety hazards, including regular training and retraining as needed
Directs Care Supervisors in the handling of on-the-job injury, leaves of absence and employee performance concerns, referring to Human Resources as necessary
Problem solves, mediates, and facilitates communication between all team members to foster a teamwork approach among administrative team members, HCPs, and clients
Demonstrates commitment to client care and quickly works to solve issues involving clients.
Comprehensively screens referred client intakes to evaluate services required; assigns Care Supervisors, ensures that care is initiated within contractual time frames; monitors quality of care provided
Works closely with the Program Director, Cal AIMs Senior Manager and other departmental Managers to develop and implement program improvements
Works collegially with partners including Medical Managed Care Plans, enabling collaboration regarding client’s needs for services, including changes in visits, community resources, and access to care.
Ensures that client services are provided and in compliance with contractual requirements and goals as authorized by the Managed Care Plan and program requirements
Completes reports and makes recommendations on improvements using information from program operations.
Establishes and implements Quality Assurance mechanisms to maintain high standards of care and programming, including regular chart reviews and peer review
Tracks data related to contract compliance, client complaints, etc.
Acts as mandated reporter reporting known or suspected abuse of dependent adults or elders
Interacts with other agencies and service providers in the community to share information about services and resources available to Cal AIMs recipients
Builds new relationships and maintains existing relationships with other community-based organizations, IHSS, community resources and city/county agencies supporting our clients
Provides programmatic support as needed after hours and for specialized training
This job description is not intended to be all-inclusive. Homebridge may require the individual to perform other related duties as assigned to meet the ongoing needs of the program