Part Time Cake Decorator

Harris Teeter, LLC•Chapel Hill, NC

35d•Onsite

About The Position

This is a part time position. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs and exceeding their expectations. This requires a defined level of product knowledge, food preparation skills, sales ability, customer relations skills, and cooperation with fellow associates to create An Incredible Place To Work and Shop. Responsible for preparing, processing, packaging, and stocking products according to Fresh Foods Standards. Also responsible for providing customer service, cleaning work areas, unloading stock, and reloading salvage products according to Fresh Foods Standards. Customers are among Harris Teeter's most valuable assets. Every associate represents Harris Teeter to our customers and the public. The way associates perform their jobs presents an image of the entire Company. Customers judge Harris Teeter by how they are treated each time they have contact with an associate. Therefore, one of the top business priorities is to assist any customer or potential customer. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention given to customers. Harris Teeter will provide training to all associates who have extensive customer contact. If a customer wishes to make a specific comment or complaint that you cannot resolve, you are required to direct that person to the department manager or manager-on-duty for appropriate action. Remember that all contacts with the public in person, over the telephone, and through any communication reflect not only on an individual associate but on Harris Teeter as a whole. Positive customer relations will not only enhance the public's image of Harris Teeter, but also pay off in greater customer loyalty and increased sales and profit. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other duties may be assigned.

Requirements

Associates must be at least 18 years of age.
Exceptional interpersonal skills.
Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos [in English].
Ability to write simple correspondence [in English].
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization who only speak English.
Ability to add and subtract two digit numbers and to perform these operations using units of American money and weight measurement.
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Complete Company?s training including but not limited to: new hire orientation, food sanitation, customer service network, safety, food safety, and product knowledge.

Responsibilities

Initiate interaction with customers on the sales floor and sales counter.
Ask the customers questions regarding their shopping needs.
Provide customers information needed to meet their taste and meal requirements.
Follow through on customer requests.
Prepare and decorate bread, rolls, muffins, pies, cakes, cookies, and other pastries according to recipe by performing the following duties.
Check production schedule to determine variety and quantity of goods to bake.
Place pans of dough in proof box to rise.
Insert pans of raised dough in oven to bake.
Adjust drafts or thermostatic controls to regulate oven temperature.
Remove baked goods from oven and place goods on cooling rack.
Neatly decorate cakes and other bakery items and create party trays according to standards and customers? specifications.
Obtains or prepares food items requested by customers at counter.
Bake, fry, broil, and/or roast poultry, pork, beef and/or other meats according to standards.
Prepare, weight, price, date, wrap, and package products according to standards.
Operate all necessary equipment to effectively prepare and portion products according to standards and/or customer's specification.
Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products.
Answer telephones by saying "Harris Teeter [store name], this is [name], may I help you?" and provide requested information in a polite and professional manner.
Sell Only Fresh Products.
Follow Harris Teeter standards regarding product preparation, merchandising, rotation, dating, and markdown standards and guidelines.
Comply with the Food Safety policy (RO-37).
Ensure that all appropriate Fresh Foods products are properly refrigerated.
Check temperatures of product, cases, and coolers according to standards.
Keep Our Shelves Properly Stocked.
Stock and block product according to standards and in a manner that maximizes sales and minimizes shrink.
Work backstock on a regular basis.
Process close-dated and damaged product according to standards.
Check merchandising displays regularly to ensure the availability of advertised items and/or samples.
Prepare, display, and offer daily samples according to standards.
Inform management of the lack of advertised items and/or samples, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate.
Unload product from truck and place in coolers according to Fresh Foods Receiving and Rotation standards; load salvage on truck as required.
Remove products from storage.
Keep Our Stores Clean.
Comply with Health Department and Department of Agriculture [Weights & Measures] standards, regulations, and requirements.
Follow Harris Teeter sanitation standards and procedures.
Clean and sanitize prep room and coolers as appropriate.
Keep counters and food contact surfaces clean at all times, refrigerator glass & windows wiped, floors swept and mopped, garbage emptied, displays well merchandised and neat.
Be knowledgeable of and perform fixed activities when business is light. (i.e. sweeping, cleaning, blocking, straightening, emptying trash, etc.)
Understand the overall Fresh Foods Department operation.
Complete paperwork accurately and maintain proper records.
Assist in the inventory and price change processes.
Follow all safety regulations and help keep the store free of dangerous situations.
Immediately inform store management of all accidents and/or safety hazards.
Record accidents and safety hazards in the designated log.
Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual.
Adapt to various situations and adjust to shifting priorities.
Be flexible and able to perform multiple tasks.
Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire shift.
Provide assistance to fellow associates to complete daily tasks such as unloading trucks, checking in deliveries, taking inventory, restocking and organizing display merchandisers and coolers, and other duties as assigned.
Establish a working and shopping environment of trust, respect, and integrity.
Take Excellent Care Of Your Fellow Associates.
Be a team player.
Support and assist your fellow associates without complaint.
Be open to new ideas and opportunities.
Follow through with any special requests or recommendations from management.
Comply with Company standards, policies, and procedures.
Perform essential job functions throughout scheduled hours.