CAINIAO DELIVERY-Operations Manager-Delivery - LYON

Cainiao Smart Logistics Holding • Lyon, MS

106d

About The Position

The Operations Manager is responsible for managing and optimizing the daily activities of delivery operations within their territory, ensuring a seamless customer experience, efficient workflows, and high service quality. Reporting to the Regional Manager, the role is operationally focused, with an emphasis on short-term tactical execution, problem-solving, and team coordination.

Requirements

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field (Master's degree is a plus).
• At least 3 years of experience in delivery operations, logistics, or supply chain management in a supervisory or managerial capacity.
• Proven success in managing daily operational workflows and leading diverse teams.
• Strong leadership and people management skills with a hands-on approach.
• Excellent organizational and problem-solving abilities.
• Proficiency in delivery management systems and data analysis tools.
• Demonstrates proficiency in Excel and strong analytical thinking skills to interpret data and solve problems.
• Proactive and results-oriented with the ability to anticipate issues.
• Superior communication skills, with fluency in French and English (mandatory).
• Availability to work flexible hours, including weekends or holidays, based on operational needs.
• Familiarity with regional logistics networks and regulatory requirements.

Responsibilities

• Ensure every delivery meets or exceeds customer expectations by overseeing the execution of delivery schedules and proactively resolving operational issues.
• Lead the day-to-day activities of the local delivery team, including drivers, delivery coordinators, and station personnel, while maintaining motivation and resolving immediate challenges.
• Contribute to team development, coaching team members, and ensuring alignment with company objectives.
• Evaluate team's performance using KPIs, provide feedback, and promote growth by delegating responsibilities and offering development opportunities.
• Translate strategic objectives into actionable plans for daily and weekly operations, ensuring efficient allocation of resources and dynamic adjustments to operations.
• Support the development and maintenance of strong partnerships with Delivery Service Providers (DSPs) by managing daily interactions and monitoring DSP performance.
• Identify operational bottlenecks and implement immediate solutions to improve efficiency and reduce costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees