Cage Supervisor

Miccosukee Resort & Gaming

4d•Onsite

About The Position

We are looking for an experienced Cage Supervisor to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!

Requirements

Ability to obtain and maintain a Tribal Gaming License
Minimum 5 years of heavy cash handling and supervisory experience required.
High school diploma or equivalent required, bachelor’s degree preferred.
English required, bilingual preferred.
Effective communication skills required.
Strong computer system knowledge required.
Flexibility with work schedule required.
Must maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
Must be able to frequently move freely about the property, maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction
Be able to work indoors and be exposed to various environmental contaminants including smoke
Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned
Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives
Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner
Must be able to address stressful situations with clients with dignity and the utmost tact and politeness
Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.
Must have excellent critical thinking, interpersonal, communication, time-management and problem-solving skills.
Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company’s standards, work requirements and rules of conduct.

Responsibilities

Adhere to the Miccosukee Service Expectations and ensure team compliance
Provides customer support and assistance to both internal and external customers.
Adheres to all aspects of the Anti-Money Laundering (AML) program and its regulations, including but not limited to Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.
Issues and receives cashier’s banks.
Audits and balances cashier’s work on a shift by shift basis.
Issues banks and balances daily work from internal departments (Bingo, Day care and Food & Beverage).
Ensures adequate inventories of all operational supplies.
Supervises Gaming Cashiers to ensure that all monies distributed and collected are accounted for.
Consistent and regular attendance is an essential function of this job
Performs other related duties as assigned