CAGE SUPERVISOR

Menominee Casino Resort•Town of Menominee, WI

About The Position

The Cage Supervisor is responsible for overseeing daily cage operations, ensuring compliance with Tribal Gaming Regulations, internal controls, and federal requirements including Title 31 (BSA/AML). This role supervises cage cashiers, safeguards casino assets, and ensures accurate and efficient financial transactions in a high-volume gaming environment.

Requirements

High School Diploma or GED required.
Three to five years of cage operations experience.
Supervisor must obtain Tribal Gaming License and Title 31 / AML training required.
Must be 21 21 years of age or older.
Must be able to work unusual hours, days, nights, weekends, and holidays as required.
Must be able to withstand a background check.
Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Verifiable ability to work with mathematical concepts.
Verifiable ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collects data, establish facts, and draw valid conclusions.
Ability to understand/interpret financial reports and documents.
Must be able to lift 50 lbs. on a regular basis and up to 100 lbs. occasionally.

Nice To Haves

Degree in Finance, Accounting, or Business preferred.
Supervisory experience preferred.
Leadership and decision-making ability
High integrity and confidentiality
Knowledge of casino cage operations and controls
Strong math and reconciliation skills

Responsibilities

Supervise all cage operations during assigned shift.
Ensure proper execution of chip transactions, jackpot payouts, check cashing, and TITO redemption.
Monitor cage bankroll levels and coordinate fills/credits with the vault.
Ensure smooth shift transitions and accountability.
Enforce compliance with Tribal Gaming Commission regulations and internal controls.
Ensure adherence to Title 31 / AML requirements.
Review and approve CTRs and suspicious activity logs.
Maintain proper documentation and segregation of duties.
Verify large transactions under dual control.
Perform shift counts and drawer audits.
Investigate variances and discrepancies.
Ensure all assets are secured.
Prepare and review daily cage reports.
Communicate with vault, surveillance, and audit teams.
Report unusual activity immediately.
Supervise and train cage cashiers.
Schedule staff and ensure coverage.
Provide performance feedback and enforce policies.
Oversee escalated guest transactions and concerns.
Ensure compliance while delivering excellent service.